The Hope Rescue social media channels feature a variety of information about our charity, including the services we provide and the latest news and campaigns from the animal welfare sector. Our channels also offer a way for our supporters to contact us directly for non-urgent enquiries (e.g. direct messaging).

We do our utmost to offer support to all who contact us, but we expect users to offer us the same level of courtesy that we offer them. It’s important that our social media channels are welcoming, safe spaces that promote constructive, open, and insightful discussion. The following house rules set out how we monitor and moderate our channels to secure these safe spaces.

 

Please note that all users must comply with the Terms of Use of the social media platforms in addition to ours.

You are wholly responsible for any content you post including content that you share.

Consider your privacy and the privacy of others. Do not share personal details such as your address or phone number and don't share details with anyone you don't know.

Be respectful and kind. 

Please don’t spread false or unverified information.

We will remove, in whole or in part, posts that we feel are inappropriate, or discriminatory against any individual or group.

We will remove messages, disable comments, report and/or block users who post messages which we believe are:

• Abusive or obscene
• Deceptive or misleading
• In violation of any intellectual property rights, including copyright
• In violation of any law or regulation
• Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
• Promotional, including links to external websites

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages.

Our social media channels are monitored throughout the week but should not be used for urgent enquiries. Please visit our contact page for more information.